Special needs passengers
We are committed to making air travel accessible and comfortable for everyone. We provide comprehensive assistance for passengers with reduced mobility or special needs.
Accessible Travel for Everyone
Current legislation defines a person with a disability, or Passenger with Reduced Mobility (PRM), as any person whose mobility to use transport is reduced due to physical disability (sensory or locomotor, permanent or temporary), intellectual disability or handicap, or any other cause of disability, or age. At SkyWings, we go beyond compliance to ensure that every passenger receives adequate attention and adaptation of our services to their particular needs. Our trained staff is ready to provide personalized support throughout your journey.
Need Special Assistance?
Please contact us by filling in our special requirements form. Keep in mind that we can only process your request if you submit it at least 72 hours before the departure of your flight.
Request formThese services must be requested at least 3 business days before your flight departure
For more information, you can contact us at +34 900 123 456 (from Spain or abroad) Monday to Friday, from 09:00 to 18:00 (CET).
Wheelchairs & Mobility Aids
Wheelchairs and mobility aid devices are accepted free of charge on all SkyWings flights. If you wish to use your own wheelchair to get to the flight gate, please contact our airport staff to organize the service at both departure and arrival airports.
Braille Safety Cards Available
At SkyWings, we reaffirm our commitment to accessibility and safety for all our passengers by making Braille safety cards available on board. These cards are designed to provide clear and understandable information for blind and visually impaired passengers. We believe that all passengers should be able to access safety instructions independently. Our Braille safety cards ensure that visually impaired passengers have the same access to critical safety information as all other travelers. The Braille safety card will be handed out at the end of the safety briefing by the crew. If you have not received it, you may ask the cabin crew for it at any time during your flight.