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Privacy policy

Effective Date: 1 January 2026
Last Updated: 12 February 2026

1. Introduction

SkyWings (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, book travel, or otherwise interact with us.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide to Us

  • Full name
  • Contact details (email address, phone number, mailing address)
  • Date of birth
  • Passport and travel document information
  • Payment information (credit/debit card details, billing address)
  • Frequent flyer program information
  • Special service requests (e.g., meal preferences, accessibility needs)
  • Customer service communications
  • Marketing preferences

b. Information Collected Automatically

  • IP address
  • Device type and operating system
  • Browser type
  • Website usage data (pages visited, time spent, referring URLs)
  • Cookies and similar tracking technologies

c. Information from Third Parties

  • Travel agents or booking partners
  • Payment processors
  • Loyalty program partners
  • Government authorities (as required by law)

3. How We Use Your Information

We use your personal information to:

  • Process flight bookings and payments
  • Provide customer support
  • Manage check-in and boarding
  • Communicate flight updates and operational notices
  • Comply with legal and regulatory requirements
  • Improve our website, services, and customer experience
  • Administer loyalty programs
  • Send marketing communications (where permitted by law)
  • Prevent fraud and enhance security

4. Legal Basis for Processing (If Applicable)

Where required by applicable law (e.g., GDPR), we process personal data based on:

  • Performance of a contract (e.g., providing transportation services)
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (e.g., marketing communications)

5. Sharing of Information

We may share your information with:

  • Service providers (e.g., IT providers, payment processors, customer support vendors)
  • Airport authorities and government agencies (e.g., customs, border control)
  • Codeshare and partner airlines
  • Marketing and analytics providers
  • Legal or regulatory authorities where required

We do not sell personal information to third parties.

6. International Data Transfers

As an international airline, we may transfer personal information across borders to provide our services. Where required, we implement appropriate safeguards to protect personal data in accordance with applicable law.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and legal requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze site usage
  • Personalize user experience
  • Deliver relevant advertising

You may manage cookie preferences through your browser settings or our cookie management tool.

9. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise your rights, please contact us at:
Email: privacy@skywings.com

We may require verification of your identity before processing requests.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children except as necessary to provide travel services.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@skywings.com.